At TRO (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website or use our services.

By using our website (www.theresultsoffice.com) or engaging our services, you agree to the terms of this Privacy Policy.

1. Who We Are

TRO is a virtual assistant agency based in Curaçao, offering administrative and operational support services to clients worldwide.

2. What Information We Collect

Information You Provide Voluntarily

• Contact information: name, email address, phone number

• Business information: company name, website, industry

• Service preferences: your goals, needs, and requested services

• Payment information: only processed securely via third-party providers (e.g. Stripe, PayPal)

Information We Collect Automatically

• IP address

• Browser type and version

• Pages visited and time spent on our website

• Referral source

This data is collected via cookies and analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use your information to:

• Respond to your inquiries

• Deliver our services and fulfill contracts

• Process payments and invoices

• Improve our website and service offerings

• Send you updates, offers, or newsletters (only with your consent)

We do not sell or rent your personal data.

4. Legal Basis for Processing (Under GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data are:

• Contractual necessity – to perform the services you request

• Consent – for email marketing or analytics cookies

• Legal obligations – to comply with local or international regulations

• Legitimate interest – to grow our business and improve user experience

5. Data Sharing & Third Parties

We may share your data with trusted third parties who help us operate TRO, such as:

• Payment processors (Stripe, PayPal)

• CRM and email tools (e.g. Notion, Google Workspace, Mailerlite)

• Cloud storage providers (Google Drive, Dropbox)

All third parties are required to respect your data and comply with data protection laws.

6. International Transfers

Because TRO serves global clients, your data may be stored or processed outside of your country. When transferring data internationally, we ensure adequate safeguards are in place (e.g. standard contractual clauses).

7. How We Protect Your Data

We take your privacy seriously and protect your data through:

• Secure SSL encryption

• Access control and password protection

• Confidentiality agreements with team members and contractors

• Data minimization principles

8. Data Retention

We retain personal data:

• As long as necessary to provide our services

• To comply with legal, accounting, or reporting obligations

You can request deletion of your data at any time (see Section 10).

9. Cookies

Our website uses cookies to improve functionality and analyze performance. You can manage cookie preferences in your browser settings.

Types of cookies:

• Essential (required for website operation)

• Analytics (e.g., Google Analytics)

• Marketing (only if you opt in)

10. Your Rights (Under GDPR)

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Object to processing

• Withdraw consent

• File a complaint with your local data protection authority

To exercise these rights, contact us at: privacy@troassist.com

11. Children’s Privacy

TRO does not knowingly collect data from anyone under the age of 16. If we become aware of such data, we will delete it immediately.

12. Changes to This Policy

We may update this policy occasionally. The updated version will be posted on our website with a new effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

TRO Virtual Assistant Agency
Willemstad, Curaçao
📧 info@theresultsoffice.com
🌐 www.theresultsoffice.com