Yes! You'll be matched with a dedicated VA who gets to know your preferences, communication style, and workflow. That relationship is key to delivering great support.

What if I need more hours than my plan includes?

No problem! You can add extra hours at any time for either $15, $18, or $18/hour (depending on your bundle). We'll track everything and include it in your monthly report.

Are your VAs based in the Caribbean?

Yes — our VAs are based in Curaçao, Aruba, and Bonaire. They're bilingual (English, Dutch, and Papiamentu) and familiar with the local business culture, time zones, and pace.

Is there a long-term contract?

Nope. We operate on a flexible month-to-month subscription. You can upgrade, downgrade, or cancel at any time — we just ask for 7 days' notice before your next billing cycle.

How do we communicate with our VA?

You choose what works best: email, WhatsApp, shared docs, or voice notes. We adapt to your style, not the other way around.

How do you track hours?

We use professional time-tracking tools. You’ll receive a detailed breakdown each month so you always know how your hours were used.

Can I switch plans later?

Yes, you can switch between tiers or hour blocks anytime. We’ll help you find the best fit based on your evolving needs.

Is my information safe and confidential?

Absolutely. Every VA signs a confidentiality agreement, and we take your data privacy seriously. If needed, we’re happy to sign an NDA with your company.

How do I get started?

Easy! Just book your free consultation, and we’ll match you with the right plan and assistant. You’ll be up and running in just a few days.

How quickly can I get started after signing up?

We typically match you with a VA within 2–3 business days of your onboarding call. You’ll get a welcome email, a shared workspace (if needed), and a clear next step to start collaborating.

Can I share my VA with someone on my team?

Yes, you can designate a primary user but authorize others to delegate tasks. Just let us know, and we’ll keep communication clear and organized.

What makes you different from other VA companies?

We’re Caribbean-based and understand the cultural nuances, languages, and professional expectations of our clients. Plus, we offer human-first service, not impersonal outsourcing.

What’s included in onboarding?

We help set up shared calendars, emails, workflows, and preferred communication tools. You’ll also get a brief call to walk through expectations and systems.

What if it’s not working out with my VA?

Just let us know — we’ll rematch you with another assistant if needed, at no extra cost. Your success is our priority.

How do I know which tier to pick?

We’ll guide you during your consultation, but generally:

Essentials for basic admin work
Professional Support for growing businesses
Premium for executives or complex workflows

Do you offer weekend or evening support?

Our standard hours are Monday to Friday, 9 AM–6 PM (AST). Extended hours may be arranged for Premium clients or special projects.

What if I don’t use all my hours in a month?

Unused hours don’t roll over, but we’ll always help you make the most of your plan and keep usage efficient. You can also switch to a smaller package.

Can I meet my VA before committing?

Yes! During your free consultation, we’ll learn about your needs and preferences — then introduce you to a VA we think is a great match. No pressure to commit until you're ready.